Chat channels unexpectedly archiving
Incident Report for Chatlio
A change in the Slack events API resulted in the Chatlio backend prematurely archiving conversations for returning visitors.
The issue should be fixed now.
Posted Mar 30, 2022 - 14:02 PDT
We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.
Posted Mar 29, 2022 - 11:07 PDT
This incident affected: API and Chat Widget.