AWS Aurora emergency upgrade

Incident Report for Chatlio

Resolved

This incident has been resolved.

Posted Jul 11, 2018 - 20:57 PDT

Update

We are continuing to investigate this issue.

Posted Jul 11, 2018 - 20:55 PDT

Update

upgrade complete, thanks for your patience!

Posted Jul 11, 2018 - 20:55 PDT

Investigating

Our database runs on AWS Aurora, and due to a hardware failure at AWS, they require us to upgrade our database. The upgrade should take less than 5 minutes. We apologize for the inconvenience.

Posted Jul 11, 2018 - 20:35 PDT

This incident affected: API, Chat Widget, Dashboard, and Public Website.